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My payment failed or the payment page did not open

Do not worry, your order is still saved. Go to Account → Orders, choose the order that is Waiting for payment, then press Pay now to try again. You can also open the link in the email asking you to complete your payment.

Things to try​

  • Use another way to pay, for example a virtual account or an e-wallet if your card is declined.
  • Check the balance or limit on your e-wallet and card.
  • Check your connection and try again.

Bank transfers and convenience store payments can take a few minutes. The order page updates on its own once your payment comes in, and we send you an email to say your payment has been received. If the status is still Waiting for payment after 1 hour, write to support@singaya.com with your order number (MK-…) and your proof of payment.

Can I be charged twice?​

An order can only be paid once. If you open the payment again, we use the same bill for as long as it is still valid.

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